Focused around the problems that usually slow a business down.
Not more complexity. Better systems, sharper flow, less waste, and stronger foundations.
Platform modernisation
Assessment, redesign, migration planning, implementation oversight, and practical support for businesses stuck on outdated or fragile systems.
E-commerce and Shopify transformation
Shopify Plus moves, checkout improvement, payment setup, integration planning, customisation direction, and post-launch operational thinking.
ERP, logistics, and operations
Improving the systems behind the front end, including SAP Business One, warehousing logic, fulfilment flow, courier links, reporting, and internal tools.
Technology leadership and advisory
Useful where senior teams need sound judgement on technology direction, delivery structure, risk, supplier decisions, cost control, or internal capability building.
AI strategy and business adoption
Helping organisations understand where AI creates real value, building a practical adoption roadmap, identifying automation opportunities, and guiding implementation without unnecessary complexity or vendor lock-in.
Integration and fulfilment improvement for e‑commerce
Practical integration work to automate order flow, connect packing teams to orders, and integrate with major couriers to reduce errors, speed fulfilment, and lower shipping costs.
What I deliver
- Courier API integration (DPD, DHL, Royal Mail, Amazon Shipping) and multi‑carrier routing.
- Automated order handling, label generation and shipment sequencing for UK and international orders.
- Operational dashboards, monitoring and handover for internal teams.
- Practical delivery with clear metrics: speed, error rate, and cost impact.
Selected courier partners
Royal Mail
DPD
DHL
Amazon Shipping
Practical AI adoption that connects to business outcomes
AI is reshaping how businesses operate. The opportunity is real, but so is the risk of investing in tools that do not connect to commercial outcomes. This work is about identifying where AI genuinely improves your operation — not chasing technology for its own sake.
What I help with
- AI readiness assessment — where your data, workflows, and infrastructure actually stand today.
- Identifying automation opportunities across customer service, operations, reporting, and content workflows.
- Selecting and integrating AI tools: OpenAI, Azure OpenAI, Microsoft Copilot, and Google Gemini.
- Building internal AI tools: intelligent search, document processing, and workflow automation.
- AI governance, policy, and responsible adoption aligned to your risk profile and sector.
Where businesses see results
- Customer operations — automated responses, smarter triage, and faster resolution without growing headcount.
- Internal productivity — document summarisation, knowledge retrieval, and AI-assisted reporting.
- E-commerce — AI-assisted product descriptions, search improvement, and personalised recommendations.
- Logistics and fulfilment — anomaly detection, demand signals, and smarter routing logic.
- Leadership visibility — natural language dashboards and AI-summarised performance reporting.